Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Scoops & Pearls website, franchise enquiry forms, booking pages, communications, and related services, including SMS/text messages. By using our website, submitting your information, or booking a discovery call, you agree to these Terms.

1) Who We Are

Scoops & Pearls is a premium ice cream, bubble tea, and dessert brand offering franchise opportunities in selected locations. Our website provides information about the Scoops & Pearls brand, franchise opportunities, discovery calls, and related business enquiries.

2) Eligibility

You must be at least 18 years old, or the age of majority in your location, to use our website, submit a franchise enquiry, book a discovery call, or opt in to SMS communications.

Submitting an enquiry does not guarantee franchise approval, territory availability, or acceptance as a franchise partner.

3) Your Responsibilities

You agree to:

- Provide accurate and complete information when submitting an enquiry or booking a call

- Use our website and services only for lawful purposes

- Not misuse, disrupt, or attempt to interfere with our website, forms, calendar, or communications

- Only submit contact information that belongs to you or that you are authorised to use

- Respond honestly to any qualification or eligibility questions related to franchise enquiries

4) Franchise Enquiries And Discovery Calls

Information provided on this website is for general informational purposes only and does not constitute an offer to sell, grant, or award a franchise.

Franchise opportunities may only be available in selected locations and registered franchise states, subject to applicable laws, approvals, and availability.

Booking a discovery call or submitting your details does not create a franchise agreement, partnership, employment relationship, or guarantee of approval.

Any franchise decision, approval, territory allocation, investment requirement, or agreement will be subject to the official franchise process, review, documentation, and applicable legal requirements.

5) SMS/Text Message Terms

If you opt in to receive text messages from Scoops & Pearls, the following terms apply:

- Program name/description: Scoops & Pearls SMS Program

- Message types: transactional/service messages, such as confirmations, reminders, and support updates, and/or marketing messages, such as franchise opportunity updates, promotional communications, and business-related follow-ups

- Message frequency: varies

- Message and data rates may apply

- Opt out: reply STOP at any time to cancel

- Help: reply HELP for help or email [email protected]

- Consent: consent to receive text messages is not a condition of purchase

- Carrier disclaimer: supported carriers are not responsible for delayed or undelivered messages

You represent that you are the authorised user of the mobile number provided and that you permit Scoops & Pearls to send SMS messages to that number.

6) Intellectual Property

All content on this website, including text, graphics, logos, images, videos, designs, brand materials, and other content, is owned by Scoops & Pearls or licensed to us and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without written permission.

7) Website Information And Disclaimers

Our website and services are provided “as is” and “as available.”

We make reasonable efforts to provide accurate and up-to-date information, but we do not guarantee that all content, franchise information, location availability, investment details, or business information will always be complete, current, or error-free.

Any statements about business opportunities, support, operations, expansion, or potential results are general in nature. Individual outcomes may vary and depend on many factors, including location, market conditions, operator performance, costs, management, and other business variables.

8) No Earnings Guarantee

Scoops & Pearls does not guarantee revenue, profit, return on investment, customer traffic, or business success.

Any financial, operational, or performance information shared during the enquiry process is for discussion purposes only and should not be relied upon as a guarantee of future results.

Prospective franchisees should conduct their own due diligence and seek independent professional advice before making any business or investment decision.

9) Limitation Of Liability

To the fullest extent permitted by law, Scoops & Pearls will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, franchise enquiry process, discovery calls, SMS program, or related communications.

10) Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect, use, store, and protect your information.

11) Third-Party Services

Our website may use third-party tools or platforms, including form providers, calendar booking tools, CRM systems, payment processors, analytics tools, and communication services. We are not responsible for the content, policies, or practices of third-party platforms.

12) Changes To These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website, forms, booking pages, or communications after changes are posted means you accept the updated Terms.

13) Contact Us

If you have questions about these Terms, contact:

Scoops & Pearls

Email: [email protected]