Privacy Policy

This Privacy Policy explains how Scoops & Pearls (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit our website, submit a franchise enquiry, book a discovery call, use our services, or interact with our communications, including SMS/text messages.

1) Information We Collect

We may collect the following information:

- Contact details, such as your name, email address, phone number, city, state, and preferred franchise location

- Franchise enquiry details, such as your business ownership interest, investment readiness, timeline, citizenship or visa status, and other information you choose to provide

- Booking details, such as discovery call date, time, and related appointment information

- Messages you send us, including enquiries, feedback, replies, and support requests

- Usage data, such as pages viewed, clicks, device and browser information, IP address, and website activity through cookies, analytics, and similar technologies

2) How We Use Your Information

We use your information to:

- Respond to franchise enquiries and discovery call bookings

- Contact you about Scoops & Pearls franchise opportunities

- Send appointment confirmations, reminders, and follow-up communications

- Provide customer support and respond to your requests

- Assess general franchise enquiry suitability and location interest

- Improve our website, marketing, services, and user experience

- Send marketing messages you opt in to receive, including franchise opportunity updates and related business communications

- Maintain safety, prevent fraud, and comply with legal obligations

3) SMS/Text Messaging Privacy & Consent

If you provide your phone number and opt in, you agree to receive text messages from Scoops & Pearls at the number provided.

Text messages may include responses to enquiries, appointment confirmations, reminders, franchise opportunity updates, follow-up messages, and occasional promotional or business-related communications.

- Message types: transactional/service messages, such as confirmations, reminders, and support updates, and/or marketing messages, such as franchise opportunity updates, promotional communications, and business-related follow-ups

- Message frequency: varies

- Message and data rates may apply

- Opt out: reply STOP at any time to cancel

- Help: reply HELP for help or contact us at [email protected]

- Consent: consent to receive text messages is not a condition of purchase

4) Sharing Of Information

We may share your information with trusted service providers who help us operate our business, including website hosting providers, CRM systems, calendar booking tools, analytics platforms, email and SMS providers, advertising platforms, and other operational service providers.

We may share information only as needed to provide services, respond to enquiries, manage communications, improve marketing performance, and operate our website and franchise enquiry process.

We do not sell your personal information.

We do not sell or share mobile phone numbers or SMS consent with third parties for their own marketing purposes.

We may share information where required to comply with laws, respond to lawful requests, enforce our rights, prevent fraud, or protect our business, users, and the public.

5) Cookies & Analytics

We may use cookies and similar technologies to understand website traffic, measure marketing performance, improve the user experience, and support advertising or retargeting activity.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

6) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Data Retention

We keep your information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8) Your Choices

You can:

- Opt out of SMS messages by replying STOP

- Request help with SMS messages by replying HELP

- Unsubscribe from marketing emails using the unsubscribe link where available

- Contact us to request access, correction, or deletion of your personal information where applicable by law

To make a privacy request, contact us at [email protected]

9) Children’s Privacy

Our website and services are not intended for children under 13, or under 16 where required by applicable law. We do not knowingly collect personal information from children.

10) Third-Party Links And Services

Our website may include links to third-party websites or use third-party tools, including booking calendars, CRM systems, analytics tools, advertising platforms, and communication services.

We are not responsible for the privacy practices, content, or policies of third-party websites or services.

11) Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website, forms, booking pages, or communications after changes are posted means you accept the updated Privacy Policy.

12) Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Scoops & Pearls

Email: [email protected]